Last updated: 27 June 2026
This Privacy Policy explains how Novuo Immigration Services ("Novuo", "we", "us" or "our") handles personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. By engaging our services or using this website you confirm that you have read and understood this policy.
01.Who we are
Novuo Immigration Services is the data controller for the personal data we process about clients, prospective clients, employers and website visitors. We are an Irish immigration consultancy serving clients across Ireland, with our office in Dundalk, Co. Louth.
You can contact our privacy team at info@novuoimmigration.ie for any matter relating to your personal data.
02.Personal data we collect
Depending on the services you request, we may collect:
- Identity and contact data — full name, date of birth, nationality, passport details, address, phone number, email.
- Immigration data — visa history, employment and study records, family composition, civil status, biometric reference numbers, INIS / ISD reference numbers.
- Supporting documentation — copies of passports, identity cards, certificates, bank statements, contracts of employment and any other documents required for your application.
- Financial data — billing information and payment confirmations (we do not store full card numbers).
- Technical data — IP address, browser type, device information and cookie identifiers when you use this website.
Some of the data we process is "special category" data (for example, information revealing health, ethnic origin or biometric identifiers). We only process such data where strictly necessary for an immigration matter and where a lawful basis applies under Article 9 GDPR.
03.Lawful basis for processing
We rely on the following lawful bases under Article 6 GDPR:
- Contract — to provide the immigration services you have engaged us for.
- Legal obligation — to comply with anti-money laundering, accounting, tax and consumer protection requirements.
- Legitimate interests — to operate, secure and improve our services, and to communicate with you about your case.
- Consent — for marketing communications, optional analytics cookies and any sharing that is not otherwise required.
04.How we use your data
- To assess eligibility and prepare immigration applications on your behalf.
- To liaise with Irish immigration authorities, embassies and, where instructed, third parties such as employers or educational institutions.
- To manage your case, communicate with you and provide updates through our secure client portal.
- To meet our regulatory, accounting and record-keeping obligations.
- To improve our website, services and client experience.
06.International transfers
Your data is primarily stored within the European Economic Area (EEA). Where a processor is located outside the EEA, we ensure adequate safeguards are in place, such as the European Commission's Standard Contractual Clauses or an applicable adequacy decision.
07.How long we keep your data
We retain client files for as long as is necessary to provide our services and to comply with our legal obligations. As a general rule:
- Active case files — for the duration of the matter.
- Closed case files — typically retained for seven (7) years to comply with anti-money laundering and accounting obligations.
- Marketing data — until you withdraw consent.
After the retention period the data is securely deleted or anonymised.
08.Your rights
Under GDPR you have the right to: access your data; request rectification or erasure; restrict or object to processing; data portability; and to withdraw consent at any time without affecting prior lawful processing.
To exercise any of these rights, contact info@novuoimmigration.ie. We will respond within one month.
You also have the right to lodge a complaint with the Irish Data Protection Commission (dataprotection.ie).
09.Security
We use appropriate technical and organisational measures to protect your data, including encrypted storage, role-based access controls, audited backups, staff training and a private client portal protected by individual user accounts.
10.Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes will be communicated through our website or directly to active clients.
11.Contact us
If you have questions about this document, please contact us:
Phone
+353 89 480 3898
Office address: Novuo Immigration Services, 53 Cois Croinn, Saltown, Dundalk, Co. Louth, A91 X952, Ireland. You can also reach us via our contact page.