Last updated: 27 June 2026
Novuo Immigration Services is committed to handling personal data lawfully, fairly and transparently. This page summarises how we comply with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, and how you can exercise your rights.
01.Our data protection principles
- Lawfulness, fairness and transparency — we tell you what we collect and why.
- Purpose limitation — data is only used for the purposes set out in our Privacy Policy.
- Data minimisation — we collect only what is necessary for your matter.
- Accuracy — we keep records up to date and correct errors promptly.
- Storage limitation — we retain data only for as long as required.
- Integrity and confidentiality — appropriate security measures are in place.
- Accountability — we document and review our processing activities.
02.Your rights as a data subject
Under GDPR you have the right to:
- Be informed about how your data is processed.
- Access the personal data we hold about you.
- Have inaccurate data rectified.
- Request erasure of your data ("right to be forgotten") where the law allows.
- Restrict or object to certain processing activities.
- Data portability — receive your data in a structured, commonly used format.
- Withdraw consent at any time, without affecting the lawfulness of prior processing.
- Not be subject to decisions based solely on automated processing.
03.Making a data subject request
You can make a request by emailing info@novuoimmigration.ie with:
- Your full name and contact details.
- A description of the right you wish to exercise.
- Proof of identity to ensure we disclose information to the correct person.
We will respond within one (1) month. In complex cases we may extend this by a further two (2) months and will notify you of any extension.
04.Lawful basis for processing
We rely on contract, legal obligation, legitimate interests and, where appropriate, your consent. Where we process special category data (e.g. biometric or health information), an additional Article 9 condition applies. Details are set out in our Privacy Policy.
05.Security and storage
Personal data is stored on infrastructure located within the European Economic Area. Access is role-based and audited. Documents uploaded through our client portal are encrypted in transit and at rest.
06.Data breach notification
In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Data Protection Commission within 72 hours of becoming aware and inform affected individuals where required by law.
07.Lodging a complaint
If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission:
- Website: dataprotection.ie
- Telephone: +353 (0)761 104 800
- Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
08.Contact us
If you have questions about this document, please contact us:
Phone
+353 89 480 3898
Office address: Novuo Immigration Services, 53 Cois Croinn, Saltown, Dundalk, Co. Louth, A91 X952, Ireland. You can also reach us via our contact page.